Summer 2009

Use online training tools to learn about BCBSF products and services

Have you recently joined one of our provider networks, added a new line of business, added a physician to your practice or hired new staff members in your office? If so, we have tools available to assist you. Our online training tools can help educate your office staff about Blue Cross and Blue Shield of Florida products and services at any time convenient to them.

For access to these tools, visit www.bcbsfl.com, click Physicians & Providers, then click Orientation & Online Training under Tools & Resources. Click on the training links to view brief presentations that include audio covering orientation topics, as well as, some of our newest products and services. Current topics include:

Orientation Topics

• Section 1: How to Identify Our Health Plans
• Section 2: Understanding the BlueCard^® Program
• Section 3: Programs and Processes at a Glance
• Section 4: Tips for Electronic Transactions
• Section 5: Navigating Online Tools & Resources
• Section 6: Self-Service Tools

Online Training Topics

• Claim Reconciliation Tool

• Compliance Training for Fraud, Waste and Abuse

• Cover Florida

• FamilyBlue Medical Discount Card

• GoBlue

Additional topics are added periodically. Check back often to learn more.