Fall 2009

BCBSF offers new priority call process

In July, 2009, Blue Cross and Blue Shield of Florida, Inc. (BCBSF) began offering priority service to providers who utilize the Availity^®1 Health Information Network for Eligibility and Benefits (E&B) Inquiry transactions.

New Fast Path Priority Call Process

1. Complete an electronic E&B inquiry and document the Fast Path code (Transaction Id) located in the upper left-hand corner of the results screen.

2. If you need additional benefit information for that specific member, call the Provider Contact Center at (800) 727-2227. You will be prompted to enter the Fast Path code before you hear the main menu options.

3. Your call will be automatically routed to the appropriate area as a priority call.

Note: The Fast Path code is associated with a specific member and your call is routed accordingly, therefore you will only be able to obtain their benefit information. Fast Path codes are active for three days.

Member Exceptions

Although a Transaction Id will display for BlueCard and Federal Employee Program (FEP) members, the Fast Path code will not be utilized to prioritize calls regarding those members.

• BCBSF does not provide telephonic detailed benefits for BlueCard members, so providers should continue to call the BlueCard Eligibility Line at (800) 676-BLUE (2583).

• FEP has a dedicated unit and their current call process will not change.